Shipping Policy
What countries do you ship to?
We currently ship to US, Canada, UK, Italy, France, Germany, Netherlands, Belgium, Hong Kong, Japan & Switzerland.
If you are in a different country not listed, please contact us
How Much Does Shipping Cost?
We offer shipping via Fed Ex Ground to the continental US on all orders over $200. Orders under $200 can typically cost from $7 to $20. Customer will be responsible for all shipping costs to Hawaii, Alaska or any international destinations and all VAT & customs. Customers may choose to expedite their shipping which do incur an extra charge. Please call us at to get a quote for an express package delivery.
How safe is the shipping process?
Very safe. We frequently hear praises from our customers on our elite packing system and it is extremely rare we incur any damages. Each item is expertly packed and if it’s a framed painting, it is wrapped in foam, corner protectors applied and packed in a heavy-duty, size-specific box at our warehouse facilities. We ship via FedEx and with insurance. If there are any damages, we will do everything we can to make it as easy as possible for you to get a replacement as soon as possible.
How Long Will it Take to Receive my Order?
It depends on what products are ordered (see estimated listings below). If you have a time sensitive order, please notify us and we will work extremely hard to make it happen and give you options to expedite shipping as well. We will also email you the Fed Ex tracking number when your package ships so you can track it and will know the date your order is due to arrive. Here are estimated shipping times:
• smaller items ship in 1 to 3 business days.
• Unframed Canvas & paper typically ship in 3 to 7 business days.
• FRAMED Limited Edition canvases: Since there are over 480 different sizes and choices of frames, we typically have to make the frame from scratch. As a result, framed canvases may take 5 to 15 business days to ship.
• Sculptures due to varied sizes and weights As a result, may take 15 to 30 business days to ship.
Although we deem our time estimates to be very reliable, they are not guaranteed and do not include the length of time Fed Ex needs to transport your order from our warehouse to you.
Do I have to be home to sign for the package?
We always recommend you have your order ship to a location where someone is physically present (home or work). Most orders do require a signature. You may choose to allow the package to be left without a signature however, in these cases, insurance is not valid and the customer is responsible for any theft or damages. You may also choose to have your order shipped to an authorized Fed Ex ship center (NOT a Drop Box) close to your home or work and they are typically open late hours and will sign on your behalf. You then simply go to the facility, show them your ID and pick it up. This is often a free service. However, you’ll want to check with the facility you choose first to inquire about any fees and you would be responsible for any fees. You can find such Fed Ex facilities by visiting this link: http://www.fedex.com/locate/
